Candidate FAQ’s

Please Contact Limelight People: timesheets@limelightpeople.com.au

I’d like to add a new timesheet approver, who do I advise?

1. Please request confirmation from your additional approver
2. Send Limelight an email with the new approver’s details at: timesheets@limelightpeople.com.au
3. We will add the new approver to Astute.

Submitting your Timesheets

1. Log in to Astute
2. Enter your start and finish times
3. Add a note if needed
4. Click Submit

Paper timesheets! What do I do?

1. First complete your paper timesheet and have it signed by your manager
2. Login to Astute and complete your timesheet
3. Attach your paper timesheet to your Astute timesheet
4. Submit for approval.

IMPORTANT; if you do not submit an electronic timesheet through Astute, for Limelight to receive, you will not receive payment.

I need to change or Fix my timesheet. What do I do?

Please contact us at timesheets@limelightpeople.com.au OR contact your timesheet approver to explain the error. Upon doing this the timesheet can be rejected ready to be resubmitted with the correct hours worked.

I’ve forgotten my password, what do I do?

If you forget your password, please enter your EMAIL address to reset your password in Astute. If you enter your Astute the username to reset password, they may not receive the password reset email.

When do I need to submit my timesheets by?

Submit and have your timesheet approved by 11AM Tuesday. Public holidays may delay this by 24 hours. Missed approvals will delay payment.

How regularly is my pay processed by GNA?

Fortnightly.

When should I expect my pay?

Close of business on Thursday or Friday, of the pay week.

Christmas and New Year Candidate Payroll

Candidate payroll during the holiday will be adjusted as per below:

1) Timesheets for the Fortnight 08/12/2025 to 21/12/2025, Payroll date: Wednesday 24/12/2025.

Please submit your APPROVED timesheet by 23:30pm Monday 22/12/2025. All APPROVED timesheets received after 23:30pm Monday 22/12/2025 will be processed on Thursday 08/01/2026.  

2) Timesheets for the Fortnight 22/12/2025 to 04/01/2026, Payroll date: Thursday 08/01/2026.

Limelight People will notify the timesheet approvers as well. If you know that your approvers will take leaves during Christmas and the New Year, please kindly provide additional timesheet approvers contact details by email:  timesheets@limelightpeople.com.au.

I’d like a copy of my payslip or general payroll information. Who do I contact?

Please reach out to Geoffrey Nathan direct.

Statement of service requests and resend of payslips requests can be sent to payslips@gnaustralia.com.au

Payslips are issued via email by close of business Thursdays from payslips@gnaustralia.com.au