- Newly created role
- Cutting edge tech stack
- Growing Organisation
We are looking for a Senior Systems Administrator to join a Managed Services Provider based in the Brisbane CBD on a full time basis. You will be responsible for the proactive management, maintenance, and support of client and internal IT systems. This role ensures high availability, security, and performance of infrastructure across multiple environments while adhering to SLAs and ITIL best practices.
The position requires strong technical expertise, customer service skills, and the ability to work in a dynamic, client-focused enterprise environment. You must have experience in managing and supporting large enterprise environments (500+).
Responsibilities
Client Systems Management
- Administer and maintain client servers, networks, and cloud environments (Microsoft 365, Azure, AWS).
- Monitor client infrastructure for performance, availability, and security compliance.
- Respond to incidents and service requests within agreed SLAs.
- Implement patches, updates, and configuration changes across client systems.
- Assist with client onboarding, migrations, and infrastructure projects.
Internal Systems Management
- Maintain and optimize internal IT systems, including servers, storage, and networking equipment.
- Ensure internal systems meet security and compliance standards.
- Support internal staff with escalated technical issues.
Security & Compliance
- Apply security best practices across client and internal environments.
- Monitor for vulnerabilities and remediate promptly.
- Ensure compliance with industry standards and client-specific requirements.
Backup & Disaster Recovery
- Implement and manage backup solutions for client and internal systems.
- Test and document disaster recovery procedures regularly.
Documentation & Reporting
- Maintain accurate documentation for client environments, configurations, and processes.
- Provide regular reports on system health, incidents, and SLA performance.
Collaboration & Continuous Improvement
- Work closely with Service Desk, Project teams, and vendors to resolve complex issues.
- Identify opportunities for automation and process improvement.
On-Call Availability
- Participate in an on-call roster to provide after-hours support for critical incidents.
- Ensure timely response to urgent issues during on-call periods.
Skills & Qualifications
- Experience in Managed Services or MSP environment.
- Strong knowledge of Windows Server, Active Directory, and virtualization (VMware, Hyper-V).
- Familiarity with cloud platforms (Microsoft 365, Azure, AWS).
- Understanding of networking protocols and firewall management.
- Experience with network monitoring tools (e.g., PRTG, Auvik, SolarWinds).
- Experience with backup and storage support (Commvault, NetApp)
- ITIL Foundation certification preferred.
- Excellent troubleshooting, communication, and client-facing skills.
This is a permanent position that will initially start as 5 days a week in the office for the first 6 months before moving to hybrid.
Early January start.
