- Overseeing 5 service delivery teams
- Based in Rockhampton
- Relocation package available
The Executive Manager oversees all service delivery teams and will ensure contractual performance (service delivery and financial), licensing/ accreditation compliance, continuous improvement, human resources management and growth of our business through strategic partnerships and innovation.
Responsibilities:
- Develop, monitor and report on an Operational Plan which responds to the clients Strategic Plan.
- Remain up to date with next best practice, sector reform and opportunities.
- Ensure compliance to licensing / accreditation and risk framework and embed a culture of continuous improvement, innovation and service excellence.
- At a minimum, achieve contract compliance by ensuring service delivery, human resourcing and expenditure align with the contract and allocated budget. Staff awareness of these contracts and their responsibilities should also be embedded.
- Provide reports and briefs to the CEO, Board and the appropriate governance committees including risk, progress against Operational Plan and KPI’s.
Mandatory qualification/s and experience:
- A bachelor’s degree in social or behavioural sciences, social work or psychology (or related discipline) and a minimum 5 years, relevant managerial level experience within community services and housing sectors.
Selection criteria:
- Ability to inspire and exhibit strategic leadership capabilities including fundamentals in positive change management.
- Experience at a management level, government relations, funding and growth across a geographically diverse portfolio.
- knowledge and understanding of Commonwealth, State and Local Government policies, programs, legal and compliance frameworks.
- Contemporary knowledge of principles, practices, theory and philosophies that underpin service delivery approaches towards positive participant outcomes.
- A high degree of drive, initiative, motivation, and outcome orientation with the capacity to think strategically and deal with multiple and often conflicting priorities.
- Effective written and verbal communication skills with the ability to build and maintain effective internal/ external relationships and to share specialist knowledge and technical skills within a team environment.
- Strong financial capability, including a commitment to producing consistently good financial results.
Please apply to learn further information about the job.
