- Managing large social services programs.
- 5 Direct reports, with 50+ supporting staff.
- Relocation assistance!
Are you a passionate and experienced Senior Manager ready to make a real difference in the lives of young people?
I am looking for a dynamic Program Manager within Residential Specialised Support Services to lead, grow, and oversee a large Residential and Specialised Support programs. In this pivotal role, you’ll ensure young people receive the highest quality care from a team of committed and capable professionals.
Covering 2 vital programs/services within the organisation.
Residential Care Program:
Providing 24/7 therapeutic support to young people in our homes and community, this program focuses on individualised care that promotes emotional, physical, and psychological well-being.
Specialised Support Services:
- Next Step (Extended & Post Care): Supporting young people aged 15–25 as they transition from care with culturally appropriate, practical support.
- Individual Placement Support (IPS): A fee-for-service program offering tailored assistance to young people in the child protection system, delivered in-home, in residential care, or in the community.
Key Responsibilities:
- Lead and grow Residential, Next Step, and Post Care services across multiple locations.
- Design responsive services that meet the needs of young people and strengthen relationships with the Department and sector partners.
- Collaborate with the Foster Care Manager to support a placement culture that prioritises stability and fit.
- Guide staff in trauma-informed practices, child development, and individualised support planning.
- Ensure teams understand and deliver on the scope, outcomes, and flexibility of each service agreement.
- Oversee contracts, performance, and reporting to meet compliance and funding requirements.
- Maintain accreditation and licensing, embedding a culture of learning and continuous improvement.
- Ensure service quality meets the Human Services Quality Framework and relevant child protection legislation.
- Represent and promote the organisations services, values, and commitment to young people.
- Lead funding submissions, tenders, and drive effective Individual Placement Support (IPS) delivery.
- Oversee operational planning, safety, risk, and incident management within the portfolio.
What am I Looking For?
- Proven leadership experience in the community services or child protection sector, with a strong track record managing programs, funding, and service growth across multiple locations
- Solid understanding of government policies and compliance frameworks relevant to child protection at the local, state, and federal level
- Contemporary knowledge of service delivery best practices, including trauma-informed care, child development, and outcome-focused support
- Strong strategic thinking and problem-solving skills, with the ability to manage competing priorities and drive positive results
- Excellent communication and relationship-building skills, with the ability to lead teams and work effectively with stakeholders at all levels
- Financial management expertise, including budgeting and growing programs within financial frameworks
- A collaborative and inspiring leadership style, with the ability to build cohesive, purpose-driven teams aligned to organisational goals
If you feel you are suitable for the position or would be open to hearing more, please do apply or alternatively reach out to me directly – jd@limelightpeople.com.au
Look forward to hearing from you!
