- Palantir Foundry platform Project
- Sydney or Melbourne locations
- 12-month initial contract with potential extension
Application Support – Palantir Foundry platform
Location: Sydney or Melbourne
12-month initial contract with potential extension
This leading player in the financial industry is driving innovative solutions and delivering exceptional results across their sector. They are committed to transforming the finance functions of our clients through technologies and cutting-edge business strategies.
The Role: Ensure that Palantir Foundry platform and other solutions in the ecosystem are optimised with regard to availability, accessibility, performance, security and operational cost
Responsibilities and duties:
- Technical Support & Operations
- o Provide Level-2 support for Palantir Foundry, including incident resolution and problem management
- o Monitor platform and ecosystem health and performance, proactively identifying and resolving issues
- o Perform technical troubleshooting in collaboration with internal service owners and third-party providers
- o Manage CI/CD pipelines and ensure smooth deployment processes
- o Conduct user access audits and maintain compliance with security policies
- Service Management
- o Handle service requests and ensure timely resolution in line with SLAs
- o Maintain and enhance knowledge management systems, including documentation and runbooks
- o Participate in change and release management processes, ensuring minimal disruption to services
- o Support capacity planning and performance tuning to meet business demands
- o Identify and mitigate risks related to platform operations and service delivery
- o Contribute to resilience planning and disaster recovery exercises
- Leadership & Collaboration
- o Collaborate with cross-functional teams including DevOps, Security, and Data Engineering
- o Engage with business stakeholders to understand requirements and deliver effective solutions
- o Drive continuous improvement initiatives across support processes and tooling
- o Support Principal – Platform Product Owner & Squad Lead where required
Skills & Experience:
Technical Skills
- Minimum 5 years of experience supporting and administering SaaS platforms, preferably in data analytics and/or enterprise platforms
- Experience with Palantir Foundry or similar data integration platforms
- Experience with CI/CD tools and practices (e.g. Jenkins, GitLab CI/CD, etc.)
- Familiarity with monitoring tools (e.g. Prometheus, Grafana, Splunk, etc.)
- Proficient in incident, problem, and change management frameworks (e.g. ITIL)
- Knowledge of cloud environments (AWS, Azure, or GCP)
Leadership & Soft Skills
- At least 3 years of experience managing teams or leading technical initiatives
- Strong verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts
- Strong stakeholder management skills within a complex organisation
- Excellent problem-solving and analytical skills with a proactive mindset
- Strong communication and interpersonal skills; able to translate technical issues for non-technical stakeholders
- Demonstrated ability to manage competing priorities and deliver under pressure
- Creative thinker with the ability to innovate and improve existing processes
Desirable Skills
- Understanding of SDLC
- Excellent stakeholder management and negotiation skills within a complex organisation
- Good understanding of fraud and corruption risks relative to the general insurance industry (desired)
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field
- ITIL Foundation Certification or equivalent
- Palantir Foundry certification is a plus
- Experience working in regulated environments (e.g., finance, healthcare)
- Familiarity with Agile methodologies and tools (e.g., Jira, Confluence)
How to Apply: Please submit your resume and a cover letter outlining your experience and how you meet the selection criteria to md@limelightpeople.com.au. Include any relevant project examples demonstrating your expertise in Palantir Foundry
