- Large Enterprise Insurance
- Permanent role
- Domain Architect – Contact Centre
Domain Architect – Contact Centre
Location: Australia and New Zealand locations available
Permanent role
Large Enterprise Insurance
This Insurance organisation is a leading player in the industry, driving innovative solutions and delivering exceptional results for our clients in the insurance sector. They are committed to transforming the finance functions of our clients through technologies and cutting-edge business strategies.
The Role: My client is seeking an experienced Contact Centre & CRM Domain Architect with experience in telephony to join their team and take a critical role in delivering Transformation projects within the insurance industry. As a Contact Centre & CRM Domain Architect your role will be to make a difference you will have strong knowledge and skill in your technology domain, the ability to provide thought leadership, a clear communicator, a good problem solver and creative thinker
Key Responsibilities:
- Review and maintain the lifecycles of application and technology in APM and TPM to ensure their purpose and value align to strategic objectives.
- Develop and maintain strategy and roadmaps for assigned domain(s) across AU and NZ
- Oversee and/or create solution architecture for projects and other initiatives ensuring their alignment to standards, strategies and roadmaps and resolve identified gaps and deficiencies.
- Maintain demand pipeline and capacity to ensure overall delivery of strategy and architecture deliverables in a timely manner
- Actively collaborate and consult with all necessary internal and external stakeholders to facilitate overall service architecture solutions.
- Provide leadership to staff and partners that enables, promotes and demands and right behaviours at all times
- Ensure a workplace of safety and wellbeing for our people
- Pro-actively manage risk
Skills & Experience
We need somebody who:
- Anticipates the organisation’s future position on technology-related trends.
- Outlines organisational implications associated with major IT trends.
- Creates cohesive IT architecture applications for domain platforms and produces solution that outlines the transition paths for moving applications from the current state to target state.
- Oversees the compliance of IT architecture principles for an organisation and uses enterprise architecture to obtain and use information relevant to the solution.
- Directs the discussion of issues and considerations for adopting an open architecture and alignment to IT strategy.
How to Apply: Please submit your resume and a cover letter outlining your experience and how you meet the selection criteria to md@limelightpeople.com.au. Include any relevant project examples demonstrating your expertise in Contact centre projects.
