- Capital Markets Industry
- SQL & Linux environment
- Hybrid Work Model
We are looking for a Senior Technical Support Specialist to join a global organisation within the capital markets domain to help provide customer technical support one the APAC regions Data and Access Solutions platforms.
The is a newly created role and is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state, and troubleshooting when they are not.
There will be a focus on compliance may also provide for support of certain compliance and/or regulatory support functions. Senior Operation Support Center Specialists will often act as a liaison between different stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams.
Requirements:
- Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to staff. Liaise with vendors and operators of facilities supporting critical financial infrastructure. Provide thought leadership and act as an escalation point for the team.
- Liaise with business associates, customers, and software engineers to define and design new features and functions. Support implementation of configuration updates (e.g., SQL) required to affect platform change to enable new system functionality. Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified.
- Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for platforms and services. (E.g., market data, order entry, web service APIs)
- Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
- Perform daily system checks and periodically review audit logs to verify system changes. Take direct action to resolve known issues. Provide customers, regulators, and the business with live updates related to systems and trading issues.
- Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, market data dissemination and feature/functions.
- Update internal technical and operations procedures within the Operations team’s Confluence space. Draft technical notices and updates to technical specifications.
- Onboard new clients, establish client access to platforms, provision new services, assist customers with establishing default settings (e.g. order entry, routing, entitlements, risk management) based on their usage of a given platform, and conduct API certification testing and support.
Experience Required:
- Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
- At least 8+ years’ experience in a security related or technical support position.
- At least 5+ years with UNIX Shell.
- At least 3+ years with SQL.
- At least 3+ years with Agile Development Methodology.
- Excellent communication skills.
This is a Permanent position and the working hours start between 7am-8am to 3pm-4pm Monday to Friday. There is no after hours or weekend work.
The role is a Hybrid and requires 1-2 days a week in the Sydney CBD office.
