Senior ITIL Support Analyst – Insurance – ITIL | Service Delivery | Support

  • Global Insurance Company
  • Evolving IT Landscape | Ground Up Process Redefine
  • ITIL | Incident Management | Change Management | Problem Management


Senior ITIL Support Analyst – Limelight People have been engaged to find an experienced Senior ITIL Support Analyst for our global Insurance client.

Senior ITIL Support Analyst – Working as part of our clients support and service delivery function, you form part of a successful, rapidly growing and global Insurance business. Our clients technology environment is transitioning from an IT run to an IT change environment, with you involved in driving this transition from the ground up.

Senior ITIL Support Analyst – The key focus for this role is providing IT Operations Support according to management protocols and Service Level Agreements, incident management, ticket management and managing service requests for end users across Australia, to ensure a robust and scalable production environment for their wider organisation.

Responsibilities include; IT Operations Support, Incident & Problem Management, Service Transition and Service Level Management.

Experience required;

  • ITIL
  • IT Operations Support
  • IT Service Management (ITSM)
  • Flexible and Adaptable Qualities
  • Strong Problem Solving Skills and Attributes
  • Strong Reporting Skills (customer and business reporting)
  • Incident, Change, Problem and Configuration Management
  • Good communication skills, confident in dealing with internal and external clients
  • Excellent organisational, administration and time management skills.

Senior ITIL Support Analyst – This is a fantastic opportunity to join a leading global Insurance business

If your experience matches the above criteria, please apply!

Short Description

Senior ITIL Support Analyst - Global Insurance Business - IT Operations | Support Analyst | ITIL - IT Service Transformation - ITIL Support Analyst

Contact Name: Limelight People
Date Listed: 2022-07-25
Salary: Not Specified
Position Type: Permanent / Full Time
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